We don't offer gift wrapping at the moment, but we're happy to include a message from you. Add it in the notes when you order, along with who it's from, and we'll pass it on with the parcel.

Yes, within six months of the order date, provided the item is unused and in its original, undamaged packaging. Fill in the returns form enclosed with your order and send it back with the item, packaged securely for the return journey. Return postage is at your own cost, but we don't charge you postage to send a replacement out. If you can't find your form or you're not sure whether something qualifies, email sales@nznature.co.nz with your order number.

It happens rarely, but ceramics and glass can occasionally come to grief in transit. Let us know as soon as you can, emailing returns@nznature.co.nz with your order number and a photo, and we'll replace the item or refund you.

Yes. A small number of items are restricted for international freight, and if anything in your order is affected we'll contact you before we send it.

Some of it is, and the product page will tell you. Anything made here carries an NZ Made tag. Much of the range is designed in New Zealand and made offshore, and we'd rather be straight about the difference than blur the two.

Yes. Tea towels, coasters, magnets and similar items work well for corporate gifting and event orders. Email sales@nznature.co.nz with what you have in mind and we'll come back to you with pricing and lead times.