We've rebuilt the NZ Nature website. Almost everything works the way it always has, but if you've shopped with us before there are a few things worth knowing.

• Signing in: Your email address is still your account, but there's no password any more. Enter your email address at sign in and we'll email you a six-digit code to get in.
• Your past orders: Orders placed before 5 October aren't showing in your account history. We still have all of them — email us and we'll send through the details of any order you need. Orders from now on will show in your account, including any placed as a guest with the same email address.
• Saved items: Anything you'd saved to your wishlist before the change hasn't carried over. You'll need to save those pieces again.
• Currency: Your currency is now set by the country your order is going to, not chosen separately. Orders to New Zealand, Australia, the United Kingdom and the United States are priced in that country's currency, with GST, VAT or, for the US, import duties already included. Orders to anywhere else are priced in New Zealand dollars, excluding local taxes and duties. Shopping in the right currency explains how it works.
• Order emails: You'll get an order confirmation when you place your order, and a shipping confirmation with your tracking number when it leaves our warehouse. 
• Old links and bookmarks: Links to products and pages on the old site should take you to the right place. If one doesn't, let us know so we can fix it.
• What hasn't changed: Same team in Nelson, same products, same delivery and returns, and the same email and phone number you've always used.

Also new

• More ways to pay: As well as Visa, Mastercard and American Express, you can now pay with Apple Pay, Google Pay and Shop Pay. See Payment & Order Information for details.
• Gift cards: You can now buy New Zealand Nature gift cards in New Zealand dollars, Australian dollars, British pounds and US dollars. They're sent by email, so there's nothing to post.
• Easier browsing: Shop by fibre, with a size guide and fit details on every product page.
• Click and collect in Nelson: If you're local, you can now choose click and collect at checkout instead of paying for delivery. Order online as usual, select click and collect, and we'll email you when it's ready. Collect from 33 Venice Place, Stoke, Monday to Friday 8am to 2pm (closed public holidays). Your order will be waiting in the foyer with your name on the box, so there's no need to check in. One thing to know: we're a warehouse and office, not a shop. There's nothing set up for browsing or trying things on, so choose your size before you order — our size guides are on every product page, and you're welcome to email or call if you're unsure. Anything that doesn't fit can be returned the usual way.

Still stuck?

Email info@nznature.co.nz or call 0800 240 167 (from overseas, +64 3 9700 441) and one of us will help. We're here Monday to Friday.