Ordering from New Zealand Nature is straightforward. Here's everything you need to know about how we handle payments, currencies and your order from checkout through to delivery.

Payment methods

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and New Zealand Nature gift cards. All payments are processed securely through Shopify's checkout, which is certified to PCI DSS Level 1. We never see or store your full card details.

Payment must be received in full before an order is processed.

Good to know: When you place an order, we take it as confirmation that you are the authorised holder of the payment card used.

Currencies

We sell in four currencies — New Zealand dollars, Australian dollars, British pounds and US dollars. Please shop in the currency of the country your order is going to, which may not be the country you live in:

• Sending to New Zealand: NZD, with New Zealand GST included
• Sending to Australia: AUD, with Australian GST included
• Sending to the United Kingdom: GBP, with UK VAT included
• Sending to the United States: USD, with import duties included
• Sending anywhere else: NZD, excluding any local taxes and duties

See Shopping in the right currency for how to change currency, and Taxes, Duties & Customs for how GST, VAT and customs charges work.

A note on bank fees: If your card is held in a different currency to the one you pay in, your bank may apply a foreign transaction or currency conversion fee. This is charged by your bank, not by us, and is outside our control.

Your account

We recommend signing in before you place an order rather than checking out as a guest. There's no password to remember — enter your email address and we'll send you a six-digit code. With an account you can:

• View your orders in one place
• Track the status of current orders
• Save your delivery address for faster checkout
• Manage your details and preferences

Any orders placed with the same email address, including as a guest, will appear in your account. Orders placed on our previous website before 5 October 2026 aren't shown — see What's changed for details.

Order confirmations and notifications

Once you place an order, we'll email you to keep you up to date:

• Order confirmation: Sent as soon as your order is received. It includes your order number, billing and delivery address, the items ordered and what you paid. Please make sure your email address is entered correctly at checkout.
• Shipping confirmation: Sent when your order leaves our warehouse. It includes your tracking number and a link to follow your parcel.

New Zealand Post may also email you tracking updates. Please check your junk folder if you don’t receive our emails.

Gift orders

When the recipient’s name differs from the purchaser’s name, we treat the order as a gift. No pricing information is included inside the parcel, and we enclose a simple “Best Wishes From” note with your name.

Please note that international orders still require a customs declaration on the outside of the parcel showing the contents and their value — this is a legal requirement we cannot alter.

We don’t currently offer gift wrapping or card writing.

Amending an order

If you’ve made a mistake with your order, please contact us immediately by phone or email — we’ll do our best to help before it’s packed.

A few things to keep in mind:

• We can’t add items to an existing order — please place a new order for anything extra
• Discount codes and promotional offers cannot be applied retrospectively
• If your order has already been packed for dispatch, it cannot be amended — but you can return it to us under our Returns & Exchanges policy

Frequently asked questions

• Is my payment secure? Yes. All payments are processed through Shopify's checkout, which is certified to PCI DSS Level 1 — the highest level of payment security certification. Checkout is encrypted throughout.
• Which currency should I pay in? The currency of the country your order is going to. Orders to New Zealand, Australia, the United Kingdom and the United States are priced in that country's currency; orders to anywhere else are priced in New Zealand dollars.
• Will I be charged a currency conversion fee? If your card is held in a different currency to the one you pay in, your bank may apply a foreign transaction or currency conversion fee. This is applied by your bank and is not something we charge or control.
• When is my card charged? Your card is charged when you place your order. We do not process or dispatch until payment has been received in full.
• Should I sign in or check out as a guest? We recommend signing in. It lets you view your orders, track deliveries and save your details for next time. Any orders placed with the same email address, including as a guest, will show in your account.
• I didn’t receive my order confirmation — what should I do? Check your junk or spam folder first. If it’s not there, please contact us — it’s likely the email address entered at checkout needs correcting.
• Can I change my order after placing it? Possibly, if it hasn’t been packed yet. Contact us as soon as possible. We can’t add items or apply discounts retrospectively.

Related information: Taxes, Duties & Customs, Delivery & Shipping, Returns & Exchanges, Contact Us