Last updated: 13 October 2026

These terms apply when you use the New Zealand Nature website and when you buy from us. Please read them before you place an order. Our Returns & Exchanges, Delivery & Shipping, Taxes, Duties & Customs, Payment & Order Information and Privacy Policy pages form part of these terms.

Who we are

The New Zealand Nature website is owned and operated by NZ Nature 2017 Limited, trading as New Zealand Nature ("we", "us", "our"), 33 Venice Place, Stoke, Nelson 7011, New Zealand. By using the website or placing an order, you agree to these terms. We may update them from time to time. The version on this page when you place your order is the one that applies to that order.

Your rights under consumer law

Nothing in these terms limits or excludes your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law that can't be excluded. Where these terms seem to say otherwise, the law applies. If you live outside New Zealand, you may also have rights under the consumer laws of your own country, and these terms don't take those away.

If you're buying for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply, to the extent the law allows.

Your account

You sign in to your account with your email address and a one-time code we send to that address. Please keep access to your email account secure, as anyone who can read your email can sign in to your New Zealand Nature account. Let us know straight away if you think someone has used your account without your permission.

You can also check out as a guest. Please make sure the details you give us are accurate and up to date.

Products and descriptions

We take care to describe and photograph our products accurately. Colours can look different from screen to screen, and because our products are made from natural fibres, there may be small variations in colour, texture and finish between items. These are part of the nature of the fibre and are not faults.

Size guides and fit details are given as a guide. If you're unsure, please contact us before you order.

All products are subject to availability.

Prices and currency

The currency you pay in, the prices you see and the taxes that apply are set by the country your order is being delivered to:

• New Zealand: New Zealand dollars, including GST
• Australia: Australian dollars, including GST
• United Kingdom: British pounds, including VAT. For orders over £135 before VAT, VAT is payable on arrival in the UK instead, as explained on our Taxes, Duties & Customs page
• United States: US dollars, including import duties and tariffs
• All other countries: New Zealand dollars, excluding any local taxes, duties or fees, which are payable by the recipient

Please shop in the currency of the country your order is going to. Shipping costs are shown at checkout before you pay.

We work hard to get our prices right, but mistakes can happen. If a product is listed at the wrong price, we'll contact you before dispatch and give you the choice of going ahead at the correct price or cancelling your order for a full refund.

Placing an order

When you place an order, you'll receive an email confirming we've received it. Your order is accepted, and a contract between us is formed, when we dispatch your order or let you know it's ready for collection.

We may decline or cancel an order before it's accepted, for example if a product is unavailable, the price was listed in error, or we suspect fraud. If this happens, we'll let you know and refund anything you've paid in full.

Payment

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and New Zealand Nature gift cards. Payment is taken in full when you place your order, and we don't process or dispatch an order until payment has been received.

Payments are processed securely through Shopify's checkout. We never see or store your full card details. By placing an order, you confirm that you're authorised to use the payment method you've chosen.

Changing or cancelling an order

If you need to change or cancel an order, contact us as soon as possible. We can usually help if your order hasn't been packed yet. We usually can't add items to an order or apply discounts after it's been placed.

Delivery and collection

We deliver to the address you give us at checkout. Delivery times are estimates and can be affected by carriers, customs and events outside our control. Our Delivery & Shipping page has the details.

Your order is our responsibility until it's delivered to you or collected. Once it's delivered to your address or collected, it's yours.

Please check your delivery address carefully. If a parcel can't be delivered because of an incorrect address, or is refused or returned because customs charges haven't been paid, we may deduct return shipping, customs charges and carrier fees from any refund.

Click and collect is available from our Nelson warehouse, Monday to Friday 8am to 2pm, closed public holidays. We're a warehouse and office, not a shop, so there's nowhere to try things on.

Customs, duties and import taxes

International parcels may be subject to customs duties, import taxes and handling fees in the destination country. Where these aren't included in our prices or collected at checkout, they're payable by the recipient. We're required to complete customs declarations accurately, including for gifts, and we can't mark parcels as gifts or understate their value. See Taxes, Duties & Customs for more.

Returns, refunds and faulty items

Our full returns policy is on our Returns & Exchanges page. In summary:

• Full-price items can be returned within six months of your order date.
• Clearance items can be returned within one month of your order date for New Zealand orders, or two months for international orders.
• Personal hygiene products, seconds and Bargain Box items can't be returned for change of mind. This is shown on the product page and your packing slip.
• Return postage for change-of-mind returns is at your cost.
• If your order included a free gift, it must be returned with the item, or its retail value will be deducted from your refund. If you return part of a multi-buy offer, the discount on the remaining items may no longer apply, and your refund will reflect this.
• Refunds are made to your original payment method.

If an item is faulty, not as described or not fit for purpose, please contact us. A photo helps us sort it quickly. Your rights under the Consumer Guarantees Act 1993 apply to all products, including clearance, seconds and Bargain Box items, and are not limited by our returns policy.

Discounts and promotions

Discount codes and promotions are subject to the conditions stated with them. Unless we say otherwise, only one discount code can be used per order, codes can't be exchanged for cash, and discounts can't be applied after an order has been placed. We may end a promotion at any time, but we'll honour orders placed while it was running.

Gift cards

New Zealand Nature gift cards are sold in New Zealand dollars, Australian dollars, British pounds and US dollars and are sent by email. Gift cards can be used on our website for up to five years from the date of purchase. Gift cards can't be exchanged for cash, except where the law requires. Please keep your gift card code safe and treat it like cash. If you lose it, contact us and we'll do our best to help.

Privacy and emails

We collect and use your personal information in line with the Privacy Act 2020 and our Privacy Policy.

We'll only send you marketing emails if you've agreed to receive them. Every marketing email includes a link to unsubscribe. We'll still send emails about your orders and account.

Website content and copyright

Unless noted otherwise, all content on the New Zealand Nature website, including text, photographs, graphics, logos, design and layout, is owned by NZ Nature 2017 Limited or used with permission, and is protected by New Zealand and international copyright laws.

You may view, download and print content from the website for your own personal, non-commercial use, as long as you don't change it or remove any copyright, trade mark or other notices. You may not copy, reproduce, distribute, post or otherwise use our content, design, layout, logos or other design elements for any other purpose without our written permission.

Our logos and graphics identify our products and services. You may not use them in advertising, promotion or when referring to our products and services without our written permission. If you'd like to use them, contact us and we'll consider your request.

If you think your work has been copied

We respect the intellectual property of others and expect the same in return. If you believe your work has been copied and is shown on our website, please email info@nznature.co.nz with:

• your name, address, phone number and email address
• a description of the work you believe has been copied
• where the original, or an authorised copy, of the work can be found
• the web address or other details of where the material appears on our website, so we can find it
• a statement that the information you've given is accurate and that you are the copyright owner, or authorised to act on the owner's behalf
• your signature, electronic or physical.

Using the website

We use reasonable efforts to keep the website accurate, up to date and available, but we can't promise it will always be uninterrupted, secure or error free. We may change, suspend or withdraw any part of the website at any time.

You agree not to misuse the website, including by attempting to gain unauthorised access, interfering with how it works, or using it for anything unlawful.

Our website may link to other websites. We're not responsible for their content or how they handle your information.

Our liability

Subject to your rights under consumer law, and to the extent the law allows, we're not liable for any indirect or consequential loss, or for loss of profits, data or business opportunity, arising from your use of the website or your purchase of our products.

If you're buying for business purposes, our total liability for any order is limited to the price you paid for that order, to the extent the law allows.

Suspending access

We may suspend or close your account, or restrict your access to the website, if you seriously breach these terms or use the website in a way that is unlawful or harms us or other customers. This doesn't affect any orders already accepted or your rights under consumer law.

Governing law

These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction over any dispute. If you live outside New Zealand, this doesn't take away any rights you have under the consumer laws of your own country.

Contact us

New Zealand Nature, NZ Nature 2017 Limited
33 Venice Place, Stoke, Nelson 7011, New Zealand
NZ freephone: 0800 240 167
International: +64 3 9700 441
Email: info@nznature.co.nz