We send orders from our warehouse in Nelson to most countries. Every delivery option is tracked, and your parcel is insured until it's delivered to the address you give us.

Delivery costs depend on where your order is going and how much it weighs. You'll see the options and costs at checkout before you pay.

Delivery options and times

Delivery times are counted in business days from when your order leaves our warehouse. They're targets, not guarantees, and can be affected by carriers, customs and weather.

• New Zealand: Standard courier or signature required, 1 to 3 business days. Delivered by NZ Post or Aramex.
• Australia: Standard, 4 to 8 business days, or express, 2 to 5 business days. Choose authority to leave or signature required. Delivered by Australia Post.
• United Kingdom and Isle of Man: Airmail with tracking, 6 to 13 working days. Delivered by Royal Mail.
• United States: Airmail with tracking, 6 to 13 business days. Delivered by the US Postal Service.
• Canada, Asia, the Pacific Islands and most other countries: Airmail with tracking, 6 to 13 business days. Delivered by the local postal service.
• Express-only countries: A small number of countries, including Gibraltar and the Channel Islands, can only be reached by DHL Express, 2 to 5 business days. If yours is one of them, it's the only option you'll see at checkout.

Click and collect: If you're in Nelson, you can choose click and collect at checkout instead of paying for delivery. Collect from 33 Venice Place, Stoke, Monday to Friday 8am to 2pm (closed public holidays). We'll email you when your order is ready.

Deliveries to the European Union

We're not able to deliver to the European Union at the moment while we work through recent changes to EU rules. We'll start delivering again as soon as we can. If you'd like us to let you know, email info@nznature.co.nz.

Emails about your order

• Order confirmation: sent as soon as you place your order.
• Shipping confirmation: sent when your order leaves our warehouse, with your tracking number and a link to follow your parcel.
• Tracking updates: NZ Post may also email you updates from noreply@notification.starshipit.com.

If our emails aren't arriving, check your junk or spam folder, and make sure your email address was entered correctly at checkout.

Getting your address right

Please check your delivery address carefully before you place your order. If you spot a mistake, contact us straight away and we'll do our best to change it before your order is packed.

If you choose authority to leave, your parcel may be left at your address without a signature. Once it's been delivered to the address you gave us, it's your responsibility.

Taxes and customs charges

The country your order is going to decides the currency you pay in and the taxes that apply, so please shop in the currency of your delivery address.

• New Zealand and Australia: GST is included in our prices.
• United Kingdom: VAT is included in our prices. On orders over £135 before VAT, VAT is paid on arrival instead, and we take it off your order at checkout so you don't pay it twice.
• United States: Import duties and tariffs are included in our prices.
• All other countries: Prices don't include local taxes or duties. Customs may charge these on arrival, and they're payable by the recipient.

See Taxes, Duties & Customs for the full detail.

Sending a gift

If the delivery name is different from yours, we'll treat your order as a gift. We won't include anything showing prices, and we'll add a "Best wishes from" note with your name so the recipient knows who it's from.

Parcels going overseas must still carry a customs declaration on the outside showing what's inside and its value. We're required to complete this accurately, including for gifts.

We don't offer gift wrapping or a card writing service at the moment.

Late or missing parcels

If your parcel is running late, or the tracking hasn't moved for longer than you'd expect, please get in touch. We can lodge a formal enquiry with NZ Post, who will follow it up with the delivery service in your country.

Please contact us within 30 days of your order leaving our warehouse, as carriers set time limits for enquiries.

If a correctly addressed parcel is lost before it's delivered, we'll replace your order or refund you. Our insurance doesn't cover loss or theft after a parcel has been delivered to the address you gave us.

Need help?

NZ freephone: 0800 240 167
International: +64 3 9700 441
Email: info@nznature.co.nz

Related information: Taxes, Duties & Customs, Returns & Exchanges, Payment & Order Information, Contact us