Clearance items are full-quality stock we're clearing, and they carry our full guarantee.

If a clearance item arrives faulty, damaged or isn't what you ordered, contact us at returns@nznature.co.nz and we'll put it right.

Clearance items have a shorter return window than the rest of our range.

• Return within one month of your order date for New Zealand orders, or two months for international orders. After that we're unable to take clearance stock back.
• Items should come back As New, with tags and original packaging. Try something on as you would in a shop, but not worn beyond that.
• Return postage is at your own cost. We don't charge you postage to send a replacement out.
• Refunds go to your original payment method. The original delivery charge isn't included.
• Exchanges depend on what's left, which on clearance lines is often a single piece. Email returns@nznature.co.nz before you send anything back and we'll tell you what's available.

Please enclose the returns form that came with your order.