We carefully pack and dispatch all orders from Nelson, New Zealand.

• Tracking details are emailed once your order has been dispatched.
• Shipping costs are calculated at checkout based on your location and order size.
• Most New Zealand orders arrive within 1–3 business days. International delivery times vary by destination.
• Rural deliveries and customs processing may add additional time.
• If your parcel is delayed or you need assistance, our customer service team is happy to help.

We offer secure online payments in NZD, AUD, GBP and USD. Your delivery address sets the currency you pay in and the taxes that apply.

• Orders are processed once payment has been received and confirmed.
• New Zealand prices include 15% GST.
• Australian prices include 10% GST.
• UK prices include VAT. On orders over £135 before VAT, VAT is paid on delivery instead, so we take it off at checkout.
• US prices include US tariffs and import taxes.
• Prices for other countries are in NZD and don't include New Zealand GST. Local duties, taxes or handling fees may apply and are payable by the recipient.

If you need to make changes to your order, please contact us as soon as possible and we'll do our best to assist before dispatch. If you have any questions about taxes, duties or shipping to your country, our team is always happy to help.

Clearance items are full-quality stock we're clearing, and they carry our full guarantee.

If a clearance item arrives faulty, damaged or isn't what you ordered, contact us at returns@nznature.co.nz and we'll put it right.

Clearance items have a shorter return window than the rest of our range.

• Return within one month of your order date for New Zealand orders, or two months for international orders. After that we're unable to take clearance stock back.
• Items should come back As New, with tags and original packaging. Try something on as you would in a shop, but not worn beyond that.
• Return postage is at your own cost. We don't charge you postage to send a replacement out.
• Refunds go to your original payment method. The original delivery charge isn't included.
• Exchanges depend on what's left, which on clearance lines is often a single piece. Email returns@nznature.co.nz before you send anything back and we'll tell you what's available.

Please enclose the returns form that came with your order.