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Merino Classics

Outerwear

Hats and Gloves

Sheepskin

Shipping
Orders are sent with full tracking, and we’ll email your tracking details as soon as your order leaves us. If a parcel is genuinely lost in transit, we’ll replace or refund it.

Returns
If something isn’t quite right, you can return it within six months of your order date for an exchange, replacement or refund. Items should come back as new, with tags and original packaging, and with the returns form enclosed with your order. Return postage is at your own cost, but we don’t charge postage to send a replacement out.

Clearance items, seconds and a few personal hygiene products have different terms, noted on the product page. Read our full returns policy

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Home & Living

Our home and living bestsellers are the pieces customers come back for year after year, for their own homes and as gifts. They include natural fibre bedding and cosy throws, kitchen and table pieces, eco-friendly cleaning and reusable essentials, and New Zealand art and design for the walls and garden.